Return & Refund Policy

Thank you for shopping at Gloxii. We strive to provide high-quality fragrances and a smooth shopping experience. This Return & Refund Policy outlines the conditions under which products purchased from our website may be returned, exchanged, or refunded.

This policy complies with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 applicable to online businesses operating in India.

1. Eligibility for Returns

You may request a return or replacement under the following circumstances:

1. The product received is damaged during delivery.

2. The product received is defective or leaking.

3. The product received is incorrect or different from what was ordered.

4. The product is not as described on our website.

Return requests must be submitted within 7 days of delivery.

2. Non-Returnable Items

Due to hygiene and safety reasons, perfumes and cosmetic products are classified as personal care items.

Therefore, the following conditions apply:

- Products cannot be returned if the seal is broken or the perfume has been used.

- Opened or used fragrance bottles are not eligible for return or refund unless they are defective.

- Products purchased during special promotions or clearance sales may be non-returnable, unless defective.

3. Condition for Returns

To be eligible for a return:

- The product must be unused and in its original condition.

- The original packaging, box, and accessories must be intact.

- Proof of purchase (order number / invoice) must be provided.

Gloxii reserves the right to reject returns that do not meet these conditions.

4. Return Process

To initiate a return request:

1. Email us at support@gloxii.com within 7 days of delivery.

2. Include the following details:

- Order Number

- Product Name

- Reason for return

- Clear photos of the product (if damaged or defective)

Once your request is approved, we will provide instructions for pickup or return shipment.

5. Refund Policy

Once the returned product is received and inspected:

- If the return is approved, your refund will be processed within 7-15 business days.

- Refunds will be issued to the original payment method used during purchase.

Processing times may vary depending on the payment provider or bank.

6. Replacement Policy

If your product is damaged, defective, or incorrect, we may offer:

- Free replacement, or

- Full refund, depending on product availability.

7. Return Shipping

- If the return is due to a damaged, defective, or incorrect product, Gloxii will cover the return shipping cost.

- If the return is due to other approved reasons, the customer may be responsible for return shipping charges.

8. Order Cancellation

Orders can be cancelled before the product is shipped.

Once the order has been shipped, cancellation is not possible, but you may request a return if the product meets return eligibility.

9. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your credit card company or payment provider.

3. If the issue persists, contact us at support@gloxii.com.

10. Grievance Redressal (As per Indian E-Commerce Rules)

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, customers may contact our grievance officer for any complaints or concerns.

Grievance Officer:

Email: support@gloxii.com

Response Time: Within 48 hours of receiving the complaint

Complaints will be resolved within 30 days.

11. Contact Information

For any questions related to returns or refunds, please contact:

Gloxii Customer Support

Email: support@gloxii.com

Website: https://www.gloxii.com